MAWADA HOMECARE SERVICES KSA

CARE THAT FEELS LIKE FAMILY

Last updated: November 18, 2023

We, as the “Site,” want to clarify how we collect, use, and share your personal information when you interact with our services or make a purchase from From Nature Wellness (referred to as the “Site”) or communicate with us. In this Privacy Policy, when we say “you” or “your,” we are referring to you as the user of our Services, whether you’re a customer, website visitor, or an individual whose information we have collected in accordance with this Privacy Policy.

It is important that you carefully read through this Privacy Policy, as your use and access to our Services indicate your agreement to the collection, use, and disclosure of your information as described here. If you do not agree, please refrain from using or accessing any of our Services. If you have any further questions, feel free to let me know.

Changes to This Privacy Policy

our Privacy Policy can be updated from time to time to align with any changes in our practices, operational requirements, legal obligations, or regulatory standards. When such updates occur, we will publish the revised Privacy Policy on our website and ensure that the “Last updated” date is modified accordingly. Additionally, we will take any other necessary actions as mandated by relevant laws and regulations.

How We Collect and Use Your Personal Information

In order to offer our Services, we gather and have gathered personal information about you from different sources over the last 12 months, as described below. The type of information we collect and utilize depends on the way you engage with us.

Apart from the specific purposes mentioned below, we may utilize the information we collect about you to establish communication, deliver the Services, adhere to any relevant legal obligations, enforce any applicable terms of service, and safeguard and uphold the Services, our rights, as well as the rights of our users or other individuals.

What Personal Information We Collect

We collect different types of personal information based on how you engage with our website and utilize our services. By “personal information,” we mean data that can identify, relate to, describe, or be linked to you. To provide more clarity, I will outline the various sections explaining the categories and specific types of personal information we gather.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, and email.
  • Order information includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, and security questions.
  • Shopping information including the items you view, put in your cart, or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect Through Cookies

Additionally, we gather specific information about your usage of our Services, which we refer to as “Usage Data.” This information is collected automatically and employs technologies such as cookies, pixels, and similar tools (“Cookies”). Usage Data encompasses details related to your interactions with our Site and account, including device and browser information, network connection details, your IP address, and other relevant information about how you engage with our Services.

Information We Obtain from Third Parties

we may receive information about you from third parties, such as vendors and service providers who collect data on our behalf. This includes companies like WordPress or Woocommerce, who support our Site and Services.

We also collaborate with payment processors who collect payment information, such as bank account details, credit or debit card information, and billing address. This information is required to process your payments, fulfill your orders, and deliver the requested products or services. It is an essential part of our contractual obligations to you.

When you interact with our Site, open our emails, or engage with our Services or advertisements, we, or the third parties we work with, may collect specific information through online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.

Rest assured that any information obtained from third parties will be treated in accordance with our Privacy Policy. However, we cannot guarantee the accuracy of the information provided by third parties, nor can we be held responsible for their policies or practices.

How We Use Your Personal Information

  • As a provider of Products and Services, we utilize your personal information to ensure the delivery of our Services as part of our contractual agreement with you. This includes processing payments, fulfilling orders, sending account-related notifications, handling returns, exchanges, and other transactions. Additionally, we use your information to manage your account, arrange shipping, and enable you to post reviews.
  • For marketing and advertising purposes, we also utilize your personal information. This involves sending marketing, advertising, and promotional communications via email, text message, or postal mail. We may also display targeted advertisements for products or services on our website and other platforms to better tailor your experience.
  • The security of your personal information is of utmost importance to us. We use it to identify and investigate possible instances of fraud, illegal activities, or malicious behavior. It’s crucial that you maintain the security of your account credentials by not sharing your username, password, or other access details with anyone else. If you suspect any unauthorized access to your account, please notify us immediately.
  • We aim to provide you with excellent customer support and enhance our Services, and for this reason, we may use your personal information to communicate with you. This ensures that we can assist you effectively and maintain a strong business relationship.
Cookies

We utilize Cookies on our website, much like many other websites do. These Cookies serve various purposes, especially when it comes to powering our store with Woocommerce. They help enhance our website and services by remembering your actions and preferences, analyzing user interaction, and enabling us to administer, improve, and optimize our services. We may also allow third parties and service providers to use Cookies to customize the services, products, and advertising you see on our website and other sites.

By default, most browsers accept Cookies, but you have the option to remove or reject them through your browser settings. However, it’s important to note that doing so may have a negative impact on your user experience. Certain features and general functionality of our services may not work correctly or be available without Cookies. Moreover, blocking Cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

User Generated Content

If you decide to share user-generated content, such as product reviews, through our Services, please be aware that this content will be publicly available to anyone using the Services. We do not have control over who can access the information you choose to share, and we cannot guarantee that those who have access to it will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, nor can we be held accountable for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third-Party Websites and Links

Websites or online platforms operated by third parties may be linked on Our Site. If you choose to visit these sites that are not affiliated with or controlled by us, it’s important to carefully review their privacy and security policies, as well as their terms and conditions. We cannot guarantee or take responsibility for the privacy or security measures implemented on these sites, nor can we ensure the accuracy, completeness, or reliability of the information provided on them.

Additionally, when you share information on public or semi-public venues, such as third-party social networking platforms, it may be visible to other users of the Services and/or users of those third-party platforms. We do not restrict the use of this information by us or by third parties.

Please note that including these links does not automatically imply our endorsement of the content found on those platforms or of their owners or operators, unless specifically stated on the Services.

Children’s Data

The Services are designed for adult use and are not intended for children. We make a conscious effort to not collect personal information from children knowingly. If you are a parent or guardian and you believe that your child has provided us with their personal information, please reach out to us using the contact details provided below. We will be happy to assist you in deleting their information from our records.

It’s important to note that, as of the Effective Date of this Privacy Policy, we do not have any knowledge or evidence indicating that we share or sell personal information of individuals under the age of 16, as defined by applicable law.

Security and Retention of Your Information

It’s important to note that no security measures are completely foolproof, and we cannot guarantee absolute security. Additionally, any information you send to us may not be completely secure during its transmission. We advise against using unsecured channels to communicate sensitive or confidential information to us. The duration for which we retain your personal information depends on various factors, including the need to maintain your account, provide our services, comply with legal requirements, resolve disputes, or enforce other relevant contracts and policies.

Your Rights and Choices

Depending on the laws of your country or region, you may have certain rights regarding the protection and control of your personal information. However, it’s important to understand that these rights are not always absolute and may only apply in certain situations. It is also worth noting that there might be some cases where we are legally allowed to deny your request. If you have any specific rights in mind or if there are particular circumstances you would like to discuss, feel free to let me know, and I’ll do my best to help you further.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right, to Delete. You may have a right to request that we delete the personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct the inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances, and with certain exceptions.
  • Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to “sell” or “share” your personal information or to opt out of the processing of your personal information for purposes considered to be “targeted advertising”, as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser that you use to visit the Site.
  • Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt-out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You have the option to exercise any of these rights either by following the instructions provided on our website or by contacting us using the contact details listed below.

We are committed to treating all individuals equally, and we will not discriminate against you for exercising any of these rights. To ensure security and protect your personal information, we may need to collect additional details from you, such as your email address or account information, to verify your identity before responding to your request. As per the relevant laws, you have the ability to designate an authorized agent to act on your behalf for exercising these rights. However, we will require proof of your authorization before accepting any requests from an agent, and we may need to verify your identity directly with us. Rest assured, we will promptly respond to your request in accordance with the applicable law’s timeline.

Complaints

If you have any concerns or complaints about how we handle your personal information, please reach out to us using the contact details provided below. If our response to your complaint doesn’t meet your satisfaction, depending on your location, you may have the right to further challenge our decision. You can do this by getting in touch with us using the contact details mentioned earlier or by lodging a complaint with your local data protection authority.

International Users

In simpler terms, there might be situations where we have to store, handle, or transfer your personal information to a country different from where you live, like the United States. When we transfer your data from Europe, we take specific steps to ensure that your information remains protected. We adhere to established procedures, such as using the European Commission’s Standard Contractual Clauses or other relevant contracts approved by the appropriate authority in the UK. These measures ensure that your data receives an adequate level of protection, even when it’s transferred to countries that may not offer equivalent protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at ceo@dgimllc.biz or contact us at +13028034119 DGIM Limited Liability Company, 1309 Coffeen Avenue, Suite 1200, Sheridan WY 82801, United States.